Shipping and Returns

Last updated: 3/28/2025

Shipping

Thank you for shopping with BERRY. We strive to deliver your order as quickly and reliably as possible. Please review our shipping guidelines below:

Processing Time:

Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods:

We offer standard domestic shipping to the United States via a USPS flat rate of $5.95 (delivery window of 3-7 business days)

Please note, that delivery times are based on the time of shipment, not when the order is placed.

Order Tracking:

Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor your package’s progress online.

If you have any questions or concerns about your shipment, please contact our customer support team at contact@berryboticaria.com.

Returns & Exchanges Policy 

Thank you for shopping at BERRY. We strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely happy with your order, please review our refund and return policy below.

Refund & Return Eligibility

  • Timeframe: You may request a refund or return within 30 days of the delivery date.
  • Condition: To be eligible, items must be unused, undamaged, and in their original packaging with all tags intact.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns or refunds.
  • Non-Refundable Items: Certain products such as personalized or digital items, perishable goods, and items marked as non-returnable may not be eligible for a refund.

How to Request a Refund or Return

  • Contact Us: Please contact our customer service team at returns@berryboticaria.com with your order number and reason for the return.
  • Return Authorization: Once your request is reviewed and approved, we will provide you with instructions for returning your item(s).

Refund/Return Process & Timeline

  • Inspection: Upon receipt, returned items will be inspected to ensure they meet our return criteria.
  • Processing Time: Once approved, your refund will be processed within 7-10 business days and applied to your original method of payment.
  • Communication: You will receive an email confirmation once your return is received and when your refund is issued.

Shipping Costs and Restocking Fees

  • Shipping Fees: Shipping charges are non-refundable unless the return is a result of our error (e.g., defective or incorrect item).
  • Return Shipping: Customers are responsible for paying the return shipping costs unless otherwise specified.
  • Restocking Fee: In some cases, a restocking fee may be applied if the item is not returned in its original condition.

Exceptions

  • Custom or Personalized Items: These items cannot be returned or exchanged.
  • Final Sale Items: Items marked as final sale are not eligible for refunds or returns.

Policy Changes

We reserve the right to modify this refund and return policy at any time. Any changes will be posted on this page with an updated revision date.